

Kevin Rickman
Webfolio
Phone:
(213) 503-4730
Email:
Address:
1012 N Lima St\
Burbank, CA 91505
​
Date of Birth:
September, 23, 1999​
EXPERIENCE
12/03/21 - Present
Guest Services Representative
Anschutz Entertainment Group
.png)
Anschutz Entertainment Group
-
Worked with a team of 40 members creating experiences for guests that will last a lifetime
-
Resolved guest interactions
-
Communicated with other departments in order to get issues resolved faster
1/3/19 - 12/02/21
Supervisor
Prime Pizza

Prime Pizza
-
Managed a team of 15 employees
-
Created schedules, ran team meetings, conducted payroll
-
Created new bi-monthly specials that would offer discounts to retuning customers, leading to an increase in profits by 12%
11/1/18 - 12/2/19
Brand Ambassador
Blink Fitness

Blink Fitness
-
Help guests learn about blink while giving tours, and offer them information about memberships and sales.
-
Handle all the computer logistics with guests when problems with their account arise.
-
Acted as the main customer service representative.
2/12/18 - 5/12/18
Internship
Live Nation Entertainment

Live Nation Entertainment
-
Studied and watched how real event organizers work and operate given the budget and time frame
-
Final examination we were given a task and a budget and ran a small event
-
Real work experience.
3/17/17 - 7/23/17
Busser
Fuddruckers

Fuddruckers
-
Helped maintain and keep up the restaurant clean every night
-
Streamlined closing duties for the cooks and dishwashers by creating a ordered washing system.
-
Assisted the cashiers, cooks, and other members with anything they need.
EDUCATION
8/8/18 - Present
Bachelor's Degree
Business Administration
Minor in Economics

California State University Northridge
-
Currently Enrolled as a first year freshman studying Business Administration with a minor in Finance.
-
First member of my family to go to college, and the first member to graduate high school with a 3.5 cumulative GPA.
-
Working 20 hours a week as well as going to school.
2014-2018
High School Diploma
John Burroughs High School

John Burroughs High School
-
Through my four years at high school i learned many critical thinking abilities that helped me a lot this year in college.
-
I learned how to break down problems and establish ways t fix what we needed.
-
Scholar athlete award for the four years, as well as the Econmics member of the month for the ECON club.
SKILLS

Microsoft ExCel - Proficient
Microsoft Word - Advanced
Power Point - Proficient
Adobe - Proficient
Excel Certified
MAC/PC - Proficient
EXPERTISE
Microsoft Office
Microsoft certified in excel through CSUN's Information systems class. Advanced in Microsoft word, can input equations and make graphs while making them blend together well. Proficient in Microsoft power point and currently working to enhance my knowledge with the program.
Guest Interactions
During my time working at Blnik Fitness i learned many great communication skills you can use with your customers. At Blink i was the only person guests could talk to regarding their account information , so i've dealt with every type of guest . For instance, talking to guests about how they should manage there time working out while also providing them with a personal trainers information.
Basic Event Coordinator Knowledge
During my Internship with Live Nation Entertainment I learned how to manage a budget and set up an event plan. I learned how to plan out events to make sure everything ran smoothly while i dealt with an issues. Handled staff members and guests while stay cool and collective.